The Reader

The only way to know if the problem is ATT or Apple is to have two different
model ATT phones next to each other and compare the signal level. So far
this doe not prove that it's an ATT problem. It just shows that Apple's
signal meter is inaccurate.

On Fri, Jul 2, 2010 at 2:34 PM, Dan Bovinich <dan.bovinich@gmail.com> wrote:

>
>
> It's almost as if Apple's software was making AT&T's reception look better
> than it actually is. But now when Apple corrects the software, they are
> throwing AT&T under the bus. AT&T has taken some hits before on its
> coverage
> and strength, now wait until the competition hears this.
>
> Dan
>
>
> -----Original Message-----
> From: apple-iphone@yahoogroups.com <apple-iphone%40yahoogroups.com>[mailto:
> apple-iphone@yahoogroups.com <apple-iphone%40yahoogroups.com>] On
> Behalf Of Bill Boulware
> Sent: Friday, July 02, 2010 2:25 PM
> To: open-iphone@googlegroups.com <open-iphone%40googlegroups.com>; iPhone
> Group
> Subject: [apple-iphone] Apple Press Release
>
> In case anyone hasn't read this, I pasted the think and the full text. I
> will say that I sent a detailed e-mail to the support department at Apple
> (have never contacted them for an issue with any of the many Apple products
> I have acquired over the years) and while I try and answer a lot of
> questions, I (to Apple) am really a 'nobody', I did receive a phone call
> directly from someone quite high up in the Apple infrastructure last night
> (around 9pm Eastern, so even in CA was after 'business' hours) and I will
> say that even with my commentary on the antenna issues, I am more than
> satisfied with the phone call - I don't need to sue anyone, join a class
> action suit, need anything for free or will I even consider returning my
> phone:
>
> http://www.apple.com/pr/library/2010/07/02appleletter.html
> July 2, 2010 Letter from Apple Regarding iPhone 4
>
> Dear iPhone 4 Users,
>
> The iPhone 4 has been the most successful product launch in Apple's
> history.
> It has been judged by reviewers around the world to be the best smartphone
> ever, and users have told us that they love it. So we were surprised when
> we
> read reports of reception problems, and we immediately began investigating
> them. Here is what we have learned.
>
> To start with, gripping almost any mobile phone in certain ways will reduce
> its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as
> well as many Droid, Nokia and RIM phones. But some users have reported that
> iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the
> black strip in the lower left corner of the metal band. This is a far
> bigger
> drop than normal, and as a result some have accused the iPhone 4 of having
> a
> faulty antenna design.
>
> At the same time, we continue to read articles and receive hundreds of
> emails from users saying that iPhone 4 reception is better than the iPhone
> 3GS. They are delighted. This matches our own experience and testing. What
> can explain all of this?
>
> We have discovered the cause of this dramatic drop in bars, and it is both
> simple and surprising.
>
> Upon investigation, we were stunned to find that the formula we use to
> calculate how many bars of signal strength to display is totally wrong. Our
> formula, in many instances, mistakenly displays 2 more bars than it should
> for a given signal strength. For example, we sometimes display 4 bars when
> we should be displaying as few as 2 bars. Users observing a drop of several
> bars when they grip their iPhone in a certain way are most likely in an
> area
> with very weak signal strength, but they don't know it because we are
> erroneously displaying 4 or 5 bars. Their big drop in bars is because their
> high bars were never real in the first place.
>
> To fix this, we are adopting AT&T's recently recommended formula for
> calculating how many bars to display for a given signal strength. The real
> signal strength remains the same, but the iPhone's bars will report it far
> more accurately, providing users a much better indication of the reception
> they will get in a given area. We are also making bars 1, 2 and 3 a bit
> taller so they will be easier to see.
>
> We will issue a free software update within a few weeks that incorporates
> the corrected formula. Since this mistake has been present since the
> original iPhone, this software update will also be available for the iPhone
> 3GS and iPhone 3G.
>
> We have gone back to our labs and retested everything, and the results are
> the same- the iPhone 4's wireless performance is the best we have ever
> shipped. For the vast majority of users who have not been troubled by this
> issue, this software update will only make your bars more accurate. For
> those who have had concerns, we apologize for any anxiety we may have
> caused.
>
> As a reminder, if you are not fully satisfied, you can return your
> undamaged
> iPhone to any Apple Retail Store or the online Apple Store within 30 days
> of
> purchase for a full refund.
>
> We hope you love the iPhone 4 as much as we do.
>
> Thank you for your patience and support.
>
> Apple
>
> *Press Contacts:*
> Natalie Harrison
> Apple
> harri@apple.com <harri%40apple.com>
> (408) 862-0565
> Steve Dowling
> Apple
> dowling@apple.com <dowling%40apple.com>
> (408) 974-1896
>
> [Non-text portions of this message have been removed]
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

[Non-text portions of this message have been removed]

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