The Reader

http://www.att.com/gen/press-room?pid=17951
An Open Letter to our Valued Customers

*
May 21, 2010*

At AT&T, we work hard every day to provide you with a great wireless
experience at competitive prices.

One of the ways we do this is to offer you the industry's leading wireless
handsets below their full retail price when you sign a two-year service
agreement. In the event you wish to cancel service before your two-year
agreement expires, you agree to pay a prorated early termination fee (ETF)
as an alternative way to complete your agreement. Of course, if you prefer
not to enter into a term commitment, we offer the same great selection of
devices at their full retail price with no term commitment or ETF, as well
as prepaid GoPhone options.

We are now making changes that will lower the ETF for many customers who
agree to new term commitments, and will increase it for others. Current AT&T
wireless customers who are within their two-year consumer service agreement
or have an existing enterprise service agreement will see no change to their
current terms.

Beginning June 1, 2010, we will reduce the ETF in new and upgrade two-year
service agreements for all customers who are buying basic and quick
messaging phones. Whether you are new to us or upgrading handsets, the ETF
will decrease to $150 from $175, and be reduced by $4 for each month that
you remain with us as a customer during the balance of your two-year service
agreement. After the term commitment is completed, the ETF will no longer
apply.

For customers who enter into new two-year service agreements in connection
with the purchase of our more advanced, higher end devices, including
netbooks and smartphones, the ETF will increase to $325, and be reduced by
$10 for each month that you remain with us as a customer during the balance
of your two-year service agreement. After that, the ETF will no longer
apply.

Thank you for being an AT&T customer. We hope you enjoy your AT&T wireless
device and service. We appreciate your business and we will continue to work
hard to earn it.

[Non-text portions of this message have been removed]

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